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Customer support:+48 885 585 878alpha.liu@illochroma.com
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    Privacy Policy

    The company ILLOCHROMA HAONENG POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, based in NAD DRWINĄ 10，KRAKÓW， POLAND, 30-741, ID: 121536161, registered in the commercial register under No. sp. zn. RDF/605987/24/146 kept at KRAKÓW, Poland.

    Our contact detail are:

    E-mail: alpha.liu@illochroma.com

    Phone number:  +48 885 585 878

    We operate an e-shop on the website www.illopack.com

    We process certain personal data in order to support the sale of goods and to operate our website.

    The processing of personal data is governed in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) ("GDPR").

     

    1. Processing of personal data

    1. Processing of personal data when using the contact form

      If you enquire about our products, we will work with the contact details you provide, mainly via the enquiry form. These are: your name, surname, email, telephone number, your requirements regarding our products, or any other data you fill in the enquiry form or give us as part of the further arrangement.

      For what reason?

      We will contact you through them to make further arrangements regarding the goods..

      On what legal basis?

      This is processing on the basis of Article 6(1)(b) GDPR - contract negotiation or pre-contractual measures at your request..

      How long will we process personal data??

      If we do not establish further cooperation, we will process your data for a maximum of 6 months from our last communication..

    2. Processing of personal data in case of purchase

      If you make a purchase with us, we will work with the data you fill in. These are mainly billing details: name, surname, email, phone number, address and details of your purchase.

      For what reason?

      We need to process personal data to fulfil our contract - to deliver our goods to you. We will also communicate with you via your contact details regarding the status of your order, or regarding complaints or your queries.

      We will also process personal data for the fulfilment of our obligations under the law (mainly for accounting and tax purposes, or for the settlement of complaints, etc.).

      On what legal basis do we process personal data??

      This is processing based on Article 6(1)(b) GDPR - performance of a contract and Article 6(1)(c) GDPR - performance of our legal obligation.

      How long we will process personal data?

      During the period of performance of our service and thereafter for a period of 10 years from the last time such service was provided or goods were supplied.

    3. Newsletter (commercial communication)

      If you are a purchasing customer and you did not opt-out when you purchased, we will use your email address to send you our newsletter.

      On what legal basis?

      In case you are our customer, we are allowed to do so by § 7 (3) of Act No. 480/2004 Coll., on certain information society services, unless you have prohibited us from doing so at the time of purchase.

      Consent is voluntary and revocable at any time.

      How long will we process personal data??

      2 years after the consent is given or the last order for products or services. You may unsubscribe at any time by email or by contacting us at: alpha.liu@illochroma.com.

     

    2. Who gets access to the data?

    Your data will stay with us. However, we do have some companies or other persons working for us who get access to the data because they help us run our e-shop. These are:

    • companies involved in the shipping of goods
    • companies involved in payment
    • e-mailing service provider
    • IT and marketing specialists
    • webhosting provider
    • virtual telephone exchange provider
    • provider of the billing system
    • tax, legal, accounting and other similar advisers

    Your personal data remains only within the European Union.

     

    3. What else you need to know?

    We do not have a designated data protection officer in our company.

    Our company does not make decisions based on automated processing or profiling.

    If you have any questions about your personal data, please contact us at alpha.liu@illochroma.com or call us at. +48 885 585 878.

     

    4. The use of cookies 

    Cookies are text files containing small amounts of information that are downloaded to your device when you visit our website. Cookies are then sent back to the website or another website that recognises them on each subsequent visit..

    Cookies perform a variety of tasks, such as enabling you to navigate between websites efficiently, remembering your preferences and generally improving the user experience. They can also ensure that ads displayed online are better tailored to your personality and interests.

    We use the following cookies on the website:

    • Essential cookies: are required to operate the website, for example, to allow you to log in to secure parts of the site and other basic website functionality. This category of cookies cannot be disabled.
    • Analytical/statistical cookies: for example, they allow us to identify and track the number of visitors and how our visitors use the website. They help us to improve the way the site works, for example by making it easy for users to find what they are looking for. We only run these files with your prior consent.
    • Promotional cookies: are used to track preferences and allow you to see advertising and other content that best matches your interests and online behaviour. We only run these files with your prior consent.

    Please note that third parties (including, for example, external service providers) may also use cookies and/or access data collected by cookies on the website.

    The cookies we use:

    Name of the cookie

    Type

    Facebook

    Tracking, Remarketing

    Google Analytics

    Analytical, Tracking

    Heuréka

    Tracking, Conversion

    Sklik

    Tracking, Remarketing

    Zboží

    Tracking, Conversion

    AdWords

    Tracking, Remarketing

    CookiesOK

    Essential

    externalFontsLoaded

    Essential

    informationBanner

    Essential

    pcart

    Essential

    PHPSESSID

    Essential

    SRV_ID

    Essential

     

    Further information about cookies and the current list of cookies can be found via the individual web browsers, most often under Developer Tools..

    Cookie consent can be expressed by means of a check box contained in the so-called cookie bar. You can also subsequently refuse cookies in your browser settings or set to use only some of them..

    For more information on managing cookies in individual browsers, please visit the following links:

     

    5. Your rights in relation to the processing of personal data

    The GDPR gives you, among other things, the right to contact us and ask for information about what personal data we process, to request access to this data and have it updated or corrected, or to request a restriction on processing, you can request a copy of the personal data we process, request that we delete your personal data in certain situations, and in certain cases you have the right to data portability. You can object to processing on the basis of legitimate interest.

    If you think that we are not handling your data correctly, you have the right to lodge a complaint with The office for Personal Data Protection, ( https://uoou.gov.cz/ ), if necessary, take your claims to court.